Terms and conditions
Order
Please follow directions given on the Website to place an order. For your order to be accepted, we must receive payment of the total cost of your goods using one of the accepted payment methods. Following receipt of your payment we will confirm your order by email using the email address provided on the order form.
On occasions the stock level relating to particular goods may change. If an item is not in stock at the time of processing your order, we will inform you as soon as possible.
Payments
We accept most credit and debit cards including Visa, MasterCard, Switch and Delta. We are sorry but we do not accept American Express.
If your goods go missing or damage between dispatch and delivery, we will send you replacement goods as soon as we can. If we are unable to dispatch replacement goods within 14 working days, we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person, to whom the order is addressed, has received the delivery.
Our standard delivery charge is £3.95 for Royal Mail 2nd class recorded delivery. Delivery time can vary from 1- 14 working days.
Return Policy
We only accept returns and give full refunds plus postage costs for faulty or damaged products.
You should expect to receive your refund within 21 days of returning the goods, however, in many cases, you will receive a refund more quickly.
To receive a complete refund, all faulty items from the original purchase must be returned.
In any other cases we offer exchange only, valued at the same price level. Customer is liable for all postage costs.
If you need to return an item, please contact us to get more details.
Whilst every care is taken to ensure that each item is sent out in pristine condition, please do check on receipt that your item is in good condition. You must notify us of any missing items within 24 hours of receiving the order. We cannot refund or exchange faulty items after the 21 day returns window if we have not been informed.
Return deliveries are at your risk until they are in our possession. We recommend obtaining proof of postage. We ask that you send items back to us packaged securely and appropriately, as items which are received damaged as a result of poor packaging will not be exchanged.
We will notify you via e-mail or phone of your refund once we’ve received and processed the returned item.
Crystal Bride can not be held liable for delays experienced as a result of the return postal company.
Cancellations
You have the right to cancel an order up to the point when the goods are dispatched by us. If your order has already been dispatched, we can no longer cancel your order.
If you wish to cancel your order you must notify us either by email post or by phone. We will refund, in full, the amount sent by you within 21 days of the order being cancelled, on the same payment method the order was originally placed with.
Shipping
“Buy Now” items you will receive in up to 14 working days. ”Product to Order” items usually take 4 weeks from the date of order.
If you have a preferred delivery date, please contact us to make arrangements.
Contact us and we will try to help
If you have any questions, comments or concerns arising from the website, please Contact us.